Refund policy

Return & Refund Policy

Last Updated: July 2026

At Infante Clothes, we want every customer to be happy with their purchase. If you are not completely satisfied with your order, we offer a simple return and exchange process according to the terms below.

1. Return Eligibility

We accept returns within 14 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must have original tags and packaging.

  • The item must not be washed, worn, damaged, or altered.

  • The customer must provide the order details and reason for return.

Items that do not meet these conditions may not be accepted.

2. Exchange Policy

We offer exchanges for eligible products.

Customers can request an exchange within 14 days of delivery.

Exchange requests are accepted for:

  • Size issues

  • Manufacturing defects

  • Wrong item received

Exchange availability depends on product stock.

If the requested replacement item is unavailable, we may provide another suitable option.

3. Return Shipping

Return shipping costs are the responsibility of the customer.

Customers must arrange and pay for returning the product to Infante Clothes.

In cases where:

  • A wrong product was sent

  • A defective product was received

Infante Clothes may review the issue and provide an appropriate solution.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed after confirmation.

  • Shipping charges are non-refundable.

  • The refunded amount will only cover the eligible product value.

Refund processing time may vary depending on the payment method and processing system.

5. Non-Returnable Items

Returns may not be accepted for:

  • Products that have been used or washed

  • Products without original packaging or tags

  • Items damaged after delivery due to customer handling

  • Items returned after the 14-day return period

6. Damaged or Incorrect Orders

If you receive:

  • A damaged product

  • A wrong item

  • A missing item

Please contact us within 48 hours of delivery with:

  • Order number

  • Product details

  • Clear pictures/videos of the issue

Our team will review the request and assist you.

7. How to Request a Return or Exchange

To request a return or exchange, contact us with your order information:

Infante Clothes
Email: infanteclothes@gmail.com
Phone: +92 336 9555519
Location: Karachi, Pakistan

Please include:

  • Customer name

  • Order number

  • Reason for return/exchange

  • Product details

Our team will guide you through the process.

8. Cancellation Policy

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, cancellation requests cannot be accepted.

9. Policy Changes

Infante Clothes reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with the updated date.

Thank you for shopping with Infante Clothes.